Next ways explored, well in hand of FEREI
Product warranty and repair services
Lights and Bicycle Components:
Dear customer:
Thank you for choosing Ferei products. So we may serve you better,please carefully read the following warranty conditions pertaining to your purchase
1. Any Ferei product that malfunctions or ceases to operate wihtin 14 days of purchase under normal usage conditions may be returned to any one of its authorised distributor/dealer or Ferei for an exchange of the same or equivalent product.
2. All Ferei lights and bicycle components are warranted against manufacturing defects and/or malfunction for a period of 2 years from the date of purchase with original sales receipt.
3. The warranty period for perishables and accessories of lights(glass lenses, O-rings,rubber switches,batteries etc.) is 8 months from the date of purchase and the warranty period for Ferei AC adaptors or chargers is 12 months.
4. Should any warranty concerns arise be sure to contact either the Ferei service centre directly, or your local distributor/retailer,Under no circumstances attempt self-repair.
5. Should any Ferei product become defective outside of the warranty period,customers may still have their products repaired at a mutually agreed cost.
6. Ferei’s warranty policy is rendered null and void by the following conditions:
Extended Guarantee：
1. We will offer an extended guarantee (time, e.g. two month or half years) for new users registered on our official website.
Contact: Alice Deng
Tel.: 0086-755-8480 7942
Mobile: +8618123937631
Email: ferei@ferei.com
Address: 3rd Industrial Zone, No.60, Xiakeng 2nd Rd , Tongde Community, Baolong Street, Longgang District, Shenzhen , 518116, China.
